Q: What is your return policy?
A: We will give a full refund or exchange, as long as the item is in brand new condition, and in it's original packaging. Receipts aren't always necessary, but helpful. We will need to find the transaction in our computer, so at least knowing the day you made your purchase is helpful. Bottoms of shoes must be clean and in new condition. Garments must have the tags still attached to them and free of any heavy perfumes/smoke smells.

Q: Can I send my 17 year old daughter in to try stuff on, and then call you with my credit card number while she's there?
A: Sure! Customers do that all the time!

Q: Is it necessary to have my child with me to try shoes on? Don't they just fit like regular shoes?

A: Dance shoes are fitted differently then regular shoes. For instance, you do not want room at the end of a ballet shoe, like you might have for an everyday sneaker. Each style dance shoe, and each manufacturer has it's own sizing chart, so we highly recommend that the dancer come in to be properly fitted. We will make our best guess based on the size you ask for, and our knowledge of how each model and manufacturer differs, but the majority times a return trip can be expected. We also recommend leotards be tried on.

Q: Do I need to make an appointment for a pointe fitting?
A: It is not necessary to make an appointment ahead of time, though we would be more than happy to set aside a specific time for you, so please feel free to call. If you are a returning customer, you may want to just pop us a phone call to let us know when you are coming, so we can pull and review your pointe card before your arrival. Also, please remember, fittings can take anywhere from 30 minutes up to 2 hours, so please allow plenty of time.