Shipping and Return Policy
Q. How long after I place my order before it ships?
A. Most orders are shipped within 24 hours of placement, but please allow up to 72 hours for shipment confirmation.
Q. How do I track my orders?
A. Go to your order history by logging into your account. From there you may track your orders. You also should have received a tracking number via e-mail once your order shipped. Please check spam folders in case of misplacement.
Q. What companies do you ship by?
A. We utilize most major shipping companies (UPS, Fedex, USPS) and will select the one that delivers your order quickly and with no extra charge from our normal flat rate shipping charge. In most cases it will come USPS Priority or UPS.
Q. How much are shipping charges?
A. All orders under $39.00 will incur a flat rate shipping fee of $6.95. All orders over $39.00 will ship freight FREE Economy Shipping. Expedited or express shipping will entail additional charges and can be seen at checkout.
Q. My order came from two different shipping locations in separate shipments. Am I being charged for shipping twice?
A. No. For us to deliver your order in the most efficient time, we may drop ship straight from a manufacturer (or two depending on what was ordered). This is only done to speed delivery to you and does not cost anything additional.
Q. What is your return policy?
A. Items purchased directly from Danceoutfitters.com may be eligible for a refund within 30 days of the date of purchase. Items may be returned to Danceoutfitters.com or to our retail Outlet once a Return Authorization number has been issued. Please do not ship until you have emailed us with your original order number, items to be returned, etc. Approved refunds will only be reimbursed to the original form of payment. Return shipping cost is NON Refundable and is at the expense of the customer.
All returned/Exchanged items must be in new condition, unworn, unwashed, free from damage (free of makeup, deodorant, stains, or smoke), in original packaging, and with original tags attached. Shoes must be returned in new condition (so we can resell them). Any shoes with damage, scuff marks, or soil marks will not be accepted. We recommend that immediately upon receiving your new items or shoes you try them on a clean soft surface. Shoes must also be returned in the original undamaged box. Please do not use the shoe box as a shipping box.
Items not eligible for return: make-up, tights, final sale items, undergarments, Made-to-order or Special-order, clearance merchandise, socks, toe pads, pointe gels, and gift cards.
-Purchase made using promotions (e.g. coupons, discounts, bogo) will be refunded only the final purchase price. Promotional offers will not be re-credited except for exchanges made on the same day of purchase.
-If you have an order that qualified for a promotional free item, the free item amount will be deducted from the credited amount if the total purchase goes below the original threshold to receive the free item. You may return the free item when returning any other items in the same order.
-Items purchased using a gift card will only be refunded for the total amount on a gift card
-Merchandise received as a gift may be returned or exchange; however, any funds credited will be automatically issued on the original form of tender.
-Returns over $200.00 do have a 20% restocking fee.
Q. The item I purchased is a little too small and I need to exchange it for a larger size. What do I do?
A. Please send us a email at firstname.lastname@example.org with your original order number, what item(s) and style number(s) you wish to return for exchange. We will issue you a Return Authorization Number (RA) to include on the package when shipping it to us. Before shipping, please make sure that your item meets our return policy above.. Additions to your exchange will be considered a new order and will require additional shipping fees.
Q. The item I received is defective. What do I do?
A. Please send us a email at email@example.com with your original order number, the issue with the item (and a photo would also be useful if possible), and we will issue a return and/or replacement right away.
Q. Are returns free? Who pays the shipping?
A. Returns due to a defective item that needs to be replaced or an error on our part will be credited to your card once the item is received back. Please allow up to 14 days for the credit to appear once we receive the item back. If you are exchanging an item for a better fit, then shipping is the responsibility of the customer.
Q. What is your cancelation policy?
A. An order cannot be canceled once shipped. Prior to shipping, please contact us at 757-548-6688 to request an order cancelation. Please see our return policy if your item has already shipped.
Q. I live in Virginia. May I return or exchange my items at your retail outlet in Chesapeake?
A. Yes you can; however, your original shipping fee is nonrefundable. See Return/Exchange Policy above for the process and for more information. You will need to have a RA number when you come.
Q. Where do I send my return/exchange items?
A. Once you have received a Return Authorization Number (RA) from us via email, please ship your return/exchange to: DanceOutfitters, 1036 Volvo Parkway, Suite 1 Chesapeake, VA 23320 Please make sure your RA number is either in the address or written on the package. Failure to do so could result in a delay to process your return or exchange.
Q. Can I keep my free items with purchase promotions if I return the item I purchased?
A. No. When returning items that were included in a free item promotion, the free item value will be deducted from any credited amounts, or you may return that in brand new condition with the return..